1. Go to website account registration                                                                                                                            
2. Enter your email address, create a password, confirm you agree with our data policies, and click next
3. If the you have never registered on the website, you will receive an email to verify your email address. Click on the link and complete your details. You will then be asked to log into the website for the first time
4. If you have registered in the last two years, you will be asked to reset your password and will receive a verification email when you reset it.  
5. The website will then register your account and automatically link you with our database to match any membership, certificates or credentials you hold.   

Reset your password

I know which email address I registered with

1.  Visit the Forgot Password page.
2.  Enter your email address when prompted.
3.  If that email address was correct, check your inbox for an email from the RYA website - you may need to wait wait a few minutes, and don't forget to check your junk or spam folders.
4. The email will contain a link to a password reset page. Enter a new password and press save.
5. You will now be asked to log into the RYA website.

Creating a "+" email alias

On the new RYA website every account needs a unique email address. If you want to use the same email address for multiple accounts, you can use a "+" email alias. Here's our guide to what it is and how to use it.

What is a “+” Email Alias?

Most email providers allow you to add a “+tag” to your email address. For example:

• yourname+shopping@gmail.com

All of these will still deliver to your original inbox (yourname@gmail.com or yourname@outlook.com), but you can use the tags to:

• Organise incoming mail
• Track where spam is coming from
• Create test accounts

Supported Email Providers

Gmail (Google Mail)

• Supports “+” aliases
• Example: john.smith+sailing@gmail.com
• All emails go to john.smith@gmail.com
• You can set up filters based on the +sailing part

Outlook / Hotmail / Live (Microsoft)

• Supports “+” aliases
• Example: john.smith+newsletter@outlook.com
• All emails go to john.smith@outlook.com
• Use Outlook rules to sort by alias

iCloud Mail (Apple)

• Does not support “+” aliases
• Instead, use Hide My Email or create aliases via iCloud settings. More information can be found at icloud.com/mail

BT Internet / TalkTalk / Virgin Media

• Generally do not support “+” aliases
• These providers often use older or custom email systems without alias support

Tips for Using “+” Aliases

• Use different tags for different services: +rya, +rya-training, +rya-joint-member
• Set up filters to automatically label or move tagged emails

RYA online courses are all provided and supported by our Recognised Training Centres. Some are delivered through the RYA's own learning platform www.ryainteractive.org while others are delivered through third party platforms.

If you are taking an RYA course online, you will have a user account which is a separate account to that which you may hold for the main RYA website www.rya.org.uk for web shop purchases or as part of your membership package.

This page answers questions relating to www.ryainteractive.org only. Questions relating to online courses taken via other websites should be directed to the training centre that is providing the course.

Courses on www.ryainteractive.org

User accounts for this site are created by the training centre from which you purchased your course. That centre will send you your username and password, along with any other course information or materials required.

If you do not receive your username and password, or need help accessing or completing your course, please contact your training centre.

How to...

Please refer to our 'How to Guide'

Please check the RYA membership/RYA ref number you are entering - this should be 9-digits long, and will start with a 0 or 9. (Please note this is not a certificate number).  If you do not have your membership or reference number, please contact Web Support via the 'Contact Us' form to request this.

If the RYA membership/reference number you are entering is correct, as well as your date of birth and the error is still appearing, this may mean we hold an incorrect date of birth for you on our database. Please contact Web Support via the 'Contact Us' form, and we'll be able to check this for you.

When registering, please choose the option ‘I just need to register’, and complete the required sections. Once registered, you can then link your account. and this will bypass the maximum character issue. 

The address error will likely be because of the formatting of the address within your MyRYA account.

Please head to your MyRYA account, and go to ‘Your Details’, then ‘Address Book’ and click on ‘Update your address’. Please edit, and re-enter the address completely.
For UK – Please use the Postcode look-up.
For Overseas – Please enter your address manually. Please ensure the mandatory fields are complete (including the County/Area field, even though this is not marked as mandatory), and ensure the address is written in plain English, with no special characters. Please save the address. This should fix the address error.

You can apply/renew your ICC here: UK ICC issued by RYA | boating abroad | RYA

This can be done either by paper application or online.

Unfortunately, this button is not a link to the renewal form However, you can renew your ICC here: Apply for an ICC | boating abroad | RYA

Please contact our Web Support team via the 'Contact Us' form, and they will be able to fix this for you. 

Your 9-digit Membership number can be found on your RYA Membership card.
Lost your card? Please contact our Membership department on member.services@rya.org.uk.

You can apply for a RYA membership via our website here RYA Membership or by telephone directly with our Membership department - 0044 (0) 23 80 604159. 

You can renew your RYA membership via your MyRYA account online, or by telephone directly with our Membership department - 0044 (0) 23 80 604159.

Please note if your membership has been expired/lapsed for more than one month, you will need to renew by telephone. 

Please contact our Certification department via the 'Contact Us' form,  and they will send you the relevant application. 

We have recently become aware that an unauthorised party accessed and may have acquired a database created in 2015 containing personal data associated with a number of RYA user accounts. The affected information included email addresses and RYA website passwords which were encrypted and therefore not visible.

The affected information included name, email and hashed passwords the majority held with the salted hash function, which is used to secure passwords.

The affected data did not include any financial or payment information and in this stage in our investigation there is no evidence that this data has been misused it was legacy test data and it appears that the unauthorised party who gained access to a hosted server subsequently deleted that database.

Hashing is a one-way mathematical function that converts an original string of data into a seemingly random string of characters. Salts are used to safeguard passwords in storage. Historically a password was stored in plain text on a system, but over time additional safeguards developed to protect a user's password against being read from the system. A salt is one of those methods.

Once we became aware, we quickly took steps to determine the nature and scope of the issue and to ensure other similar data sources were secure. We are working with data security consultants to assist in our investigation and we have notified and are coordinating with the Information Commissioner's Office.

We do not know the identity of the unauthorised party. Our investigation into this matter is ongoing and we have engaged leading data security firms, including forensic specialists, to assist in our investigation.

We are notifying identified users to provide information on how they can protect their data.

We value your privacy and we take our obligation to safeguard your personal data very seriously and are alerting users about this potential issue so you can take steps to help protect your information.

We are taking further steps to protect our community, including the following:

• We will be requiring all RYA web users to change their passwords and account access will be disabled until a new password has been set.
• We are contacting identified users to provide information on how they can protect their data.
• We will provide more information to those users potentially impacted by this possible breach as soon as possible.

In the unlikely event that the data was copied, and the more unlikely case that the password encryption was broken, the key risk would be the potential to access other systems where individuals had used the same email address and password (and not changed them in the last 5 years) or the ability to build a more complex individual picture to support a targeted digital attack or fraud.

Please note that any email from the RYA about this issue (subject: Important notification regarding RYA  Account Security) does not contain attachments and does not request your personal data. If you receive an email about this issue which suggests you download an attachment, or asks you for information, the email was not sent by RYA and may be an attempt to steal your personal data.

Avoid clicking on links or downloading attachments from such suspicious emails. Any link included in our email to users directs users to these Frequently Asked Questions, and does not request your personal data.

The log-in error message on the RYA SafeTrx app and website is intended to ensure that all users update their SafeTrx password in the same way that we are advising RYA members and registered web users to update their RYA web account password.

Please reset your RYA account password immediately.

We recommend that you change your password for any other account on which you use the same or similar information used for your RYA account and review those accounts for any suspicious activity.

Please contact Dave Strain, RYA Data Protection Officer, if you have any immediate concerns via dpo@rya.org.uk.

You should always:

• Be cautious of any unsolicited communications that ask for your personal data or refer you to a web page asking for personal data.
• Avoid clicking on links or downloading attachments from suspicious emails

You can change your password by logging into our website at www.rya.org.uk. Once you've logged in, click the "Your Account tab, then "Edit Profile" then "Change Password."

The new process for changing passwords is as follows:

1. When someone goes to login in from January 2020, they are forced into a new process and current login process will end.
2. The revised login page displays an agreed message and asks for your email address.
3. Once this is submitted, the system sends a unique link to your registered email address (for security validation by only the nominated user).
4. You will need to click on the link which redirects to the RYA website to complete the final input of your new preferred password.
5. As a vital further validation step, as you enter your new password we will validate that it isnt the same as your current one.
6. When you login in again, you will not need to go through the new process.

In addition to our members and registered web users, we will be requiring RYA SafeTrx users to change their passwords and we urge all app users to do so immediately. Mobile RYA SafeTrx app users will need to reset their password using the "Forgot password?" option on the app's login screen.

Changing your RYA account password will not update your RYA SafeTrx password and vice versa. RYA SafeTrx website users can reset their password by entering their email address into https://safetrx.rya.org.uk/forgotpassword.html

The Technical Support Hub is here to help you with any issues you may have with our digital products and services. If you need help with changing your RYA password, please contact web.support@rya.org.uk.

For all other enquiries about your RYA membership account, please contact member.services@rya.org.uk or telephone 02380 604159.